The Revolutionary Impact of Univerge Blue Pulse

In the ever-evolving landscape of marketing trends for the upcoming year, PULSE seamlessly intertwines with both CONNECT and ENGAGE, showcasing the diverse applications of artificial intelligence (AI) within UNIVERGE BLUE's innovative technology.

Our partner NEC's groundbreaking UNIVERGE BLUE PULSE technology, driven by Generative AI, Large Language Models, and Natural Language Processing, is reshaping the landscape for businesses of all sizes. This cutting-edge integration within UNIVERGE BLUE CONNECT and ENGAGE solutions is designed to incorporate AI responsibly, fostering enhanced employee collaboration, customer care, intellectual property protection, and overall operational excellence.

Harnessing the Power of AI Assistant in Unified Communications

In the dynamic realm of contemporary business, the pursuit of increased productivity and efficiency is relentless. Enter the AI Assistant, a revolutionary tool embedded within UNIVERGE BLUE's CONNECT unified communications solution. This complimentary AI Assistant, seamlessly integrated into CONNECT's chat feature, operates as a virtual ally for users, streamlining repetitive tasks and optimizing time management.

Real-world applications of the AI Assistant include:

• Generating paragraphs or blog posts on specific topics
• Crafting introductory emails for customers
• Providing answers to unfamiliar topics
• Executing math equations and formulas

Beyond the AI Assistant, CONNECT leverages AI to automatically transcribe voicemails, videos, and customer call recordings, facilitating immediate review. It identifies actionable items from virtual meetings, enhances follow-up actions, and ensures privacy through virtual backgrounds in remote environments.

AI Empowers Contact Centers for Enhanced Efficiency

While AI assistants gain prominence, UNIVERGE BLUE's ENGAGE business intelligence solution has been at the forefront of AI deployment for several years. ENGAGE utilizes AI to detect and remove sensitive information from call transcriptions, ensuring compliance with industry standards. AI-driven insights highlight customer interactions based on emotional tone and keywords, expediting internal reviews. The AI Interaction Summary provides concise summaries of phone calls, significantly reducing processing time between calls.

Safeguarding Business and Customer Data with AI

Security is paramount, and UNIVERGE BLUE PULSE prioritizes data protection. The CONNECT AI Assistant's generative AI engine does not use user-provided data for future responses. No voice or meeting data is stored with third parties for transcription or analysis within ENGAGE. This meticulous approach ensures the highest standards of security and compliance.

Elevating Business Productivity Across All Fronts

Whether operating from the office, home, or on-site, UNIVERGE BLUE PULSE equips employees with AI-powered tools for optimal productivity. This strategic deployment of AI is geared toward making businesses more intelligent, efficient, and better positioned to care for their customers. UNIVERGE BLUE PULSE stands as a testament to the transformative potential of AI in reshaping the future of business operations.

Cheers to the future! For a quotation or a chat about our cloud-based services and UNIVERGE BLUE packages, contact us or look at our socials.