Terms and Definitions

Welcome to the Call Solutions USA Glossary:

Let’s go back to the basics and unravel the language of all things telephonic!

• Call Park: It's like putting a call on hold, but anyone can pick it up out of order.
• Call Pickup: Anyone can answer a call they hear coming in.
• DND (do not disturb): Puts the phone on silent.
• Night mode: Sends all calls to voicemail, and no phones ring. (Useful for a midday meeting, outside, lunch, or after-hours hours.)

Other System Functions

• Auto attendant: Software mechanism that uses the time of day and call destination to route calls automatically.
• Hunt group: A group of phones that get dialed with a single number and have different settings for how each group member is rung. (ring all, round robin, sequential, etc.)

For more information or further assistance, please reach out via our Contact Us page or at 972-440-2242.